SailMaster Inc. uses Deskhero's AI capabilities to manage their vast knowledge base, which includes product manuals, installation guides, and troubleshooting documents. The AI system scans these resources to generate suggested replies to customer inquiries, reducing the time spent by support agents on each ticket.
The company also utilizes the platform's website scraping feature to gather relevant information from their own site and other online resources. This data is then used to enhance the knowledge base and improve the accuracy of the AI-generated responses.
Deskhero's AI also helps SailMaster Inc. in managing their tickets more efficiently. The system uses OpenAI Embeddings from previous tickets to find relevant content and suggest potential solutions, significantly reducing the resolution time.
With the help of Deskhero's comprehensive search bar, SailMaster Inc.'s support agents can quickly find the information they need. The search results are enhanced by the AI, which uses the data from the knowledge base, previous tickets, and scraped websites to provide the most relevant results.
Finally, SailMaster Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero in their other applications, further improving their overall efficiency.
How does Deskhero's AI improve the efficiency of SailMaster Inc.'s customer support?
Deskhero's AI improves the efficiency by generating suggested replies to customer inquiries, enhancing search results, and suggesting solutions for tickets based on previous cases. This reduces the time spent by support agents on each ticket and improves the quality of their responses.
What is the role of website scraping in Deskhero's AI capabilities?
Website scraping is used to gather relevant information from SailMaster Inc.'s own site and other online resources. This data is then used to enhance the knowledge base and improve the accuracy of the AI-generated responses.
How does SailMaster Inc. use Deskhero's REST API?
SailMaster Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero in their other applications, further improving their overall efficiency.
* This article provides an example of how a fictive company in the Manufacture of sails industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
