OceanSails Corp. uses Deskhero's AI to manage their ticketing system more efficiently. The AI system uses OpenAI Embeddings from previous tickets to suggest potential solutions, significantly reducing the resolution time and improving the quality of the support.
The company also utilizes the platform's website scraping feature to gather relevant information from their own site and other online resources. This data is then used to enhance the knowledge base and improve the accuracy of the AI-generated solutions.
Deskhero's AI also helps OceanSails Corp. in managing their extensive knowledge base, which includes product manuals, installation guides, and troubleshooting documents. The AI system scans these resources to generate suggested replies to customer inquiries, reducing the time spent by support agents on each ticket.
With the help of Deskhero's comprehensive search bar, OceanSails Corp.'s support agents can quickly find the information they need. The search results are enhanced by the AI, which uses the data from the knowledge base, previous tickets, and scraped websites to provide the most relevant results.
Finally, OceanSails Corp. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero in their other applications, further improving their overall efficiency.
How does Deskhero's AI optimize the ticket management at OceanSails Corp.?
Deskhero's AI optimizes the ticket management by using OpenAI Embeddings from previous tickets to suggest potential solutions. This significantly reduces the resolution time and improves the quality of the support.
What is the role of website scraping in Deskhero's AI capabilities?
Website scraping is used to gather relevant information from OceanSails Corp.'s own site and other online resources. This data is then used to enhance the knowledge base and improve the accuracy of the AI-generated solutions.
How does OceanSails Corp. use Deskhero's REST API?
OceanSails Corp. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero in their other applications, further improving their overall efficiency.
* This article provides an example of how a fictive company in the Manufacture of sails industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
