SharpEdge Manufacturing uses Deskhero's AI capabilities to manage their large database of tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations. The AI uses OpenAI embeddings from these sources to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and has improved the quality of responses.
The company also uses Deskhero's website scraping feature to gather data from various online sources. This data is then processed by the AI to enhance search results and provide more accurate and relevant information to customers. This has resulted in a significant reduction in the number of repeat queries and has improved customer satisfaction.
Deskhero's custom fields and structured data lists have allowed SharpEdge Manufacturing to organize their data more efficiently. The AI uses this structured data to provide more accurate and relevant suggestions, improving the overall effectiveness of the helpdesk service.
The use of user groups has allowed SharpEdge Manufacturing to segment their customers and provide more personalized support. The AI uses information from these user groups to generate more relevant suggested replies, further improving the quality of customer support.
Finally, SharpEdge Manufacturing uses Deskhero's REST API to integrate the platform with their existing systems. This has allowed them to leverage the AI capabilities of Deskhero across their entire operation, resulting in significant efficiency gains.
How does Deskhero's AI improve the quality of customer support?
Deskhero's AI uses OpenAI embeddings from tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, improving the speed and quality of responses.
How does Deskhero's website scraping feature improve customer support?
Deskhero's website scraping feature gathers data from various online sources. The AI processes this data to enhance search results and provide more accurate and relevant information to customers.
How does Deskhero's REST API improve operational efficiency?
Deskhero's REST API allows companies to integrate the platform with their existing systems. This enables them to leverage the AI capabilities of Deskhero across their entire operation, resulting in significant efficiency gains.
* This article provides an example of how a fictive company in the Manufacture of saws industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
