ScrewMaster Inc. has a vast customer base with diverse queries ranging from product specifications to order status. The company was struggling with the increasing volume of customer tickets and the time taken to resolve them. They decided to implement Deskhero to streamline their customer support process.
With Deskhero's AI capabilities, ScrewMaster Inc. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helped in finding relevant content quickly and efficiently.
The AI-powered solution also suggested replies to customer queries by analyzing past responses and the context of the query. This significantly reduced the response time and improved the overall efficiency of the customer support team.
Moreover, the comprehensive search bar powered by AI enhanced the search results, making it easier for the support team to find relevant information. The custom fields feature allowed the team to categorize and prioritize the tickets effectively.
Deskhero's advanced AI capabilities transformed ScrewMaster Inc.'s customer support process, resulting in increased customer satisfaction and reduced operational costs.
How did Deskhero's AI capabilities improve the response time?
Deskhero's AI capabilities suggested replies to customer queries by analyzing past responses and the context of the query, which significantly reduced the response time.
How did Deskhero help in managing the increasing volume of customer tickets?
Deskhero's custom fields feature allowed the team to categorize and prioritize the tickets effectively, helping in managing the increasing volume of customer tickets.
What were the benefits of implementing Deskhero in ScrewMaster Inc.?
Implementing Deskhero resulted in increased customer satisfaction, improved efficiency of the customer support team, and reduced operational costs.
* This article provides an example of how a fictive company in the Manufacture of screws industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
