BoltPro Manufacturing was struggling with maintaining an up-to-date and comprehensive knowledge base. The manual process was labor-intensive and often resulted in outdated or incomplete information.
By implementing Deskhero, BoltPro Manufacturing was able to automate the generation of knowledge base articles from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero also allowed for website scraping, ensuring that the knowledge base always contained the most recent and relevant information.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This has improved the efficiency of BoltPro's support team by providing them with accurate and relevant information quickly.
The custom email domains feature of Deskhero allowed BoltPro Manufacturing to maintain brand consistency in their customer communications. Moreover, the kanban board feature helped them visualize and manage their support workflow more effectively.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality of BoltPro Manufacturing's knowledge base and customer support services.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI automates the generation of knowledge base articles from Word, PowerPoint, and PDF files. It also allows for website scraping to keep the knowledge base updated with the most recent and relevant information.
How does the custom email domains feature work?
The custom email domains feature of Deskhero allows companies to maintain brand consistency in their customer communications by using their own email domains.
What is the benefit of the kanban board feature?
The kanban board feature helps visualize and manage the support workflow effectively, allowing for better tracking and management of customer support tickets.
* This article provides an example of how a fictive company in the Manufacture of screws industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
