FastenTech Industries was struggling with the management of their customer support process due to the diverse nature of customer queries and the complexity of their product range. They decided to implement Deskhero to optimize their customer support process.
Deskhero's AI capabilities allowed FastenTech Industries to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helped in finding relevant content quickly and efficiently, thereby improving the quality of support provided to the customers.
The AI-powered solution also suggested replies to customer queries by analyzing past responses and the context of the query. This not only reduced the response time but also ensured consistency in the responses.
Moreover, the comprehensive search bar powered by AI enhanced the search results, making it easier for the support team to find relevant information. The user groups feature allowed the team to segment the customers and provide personalized support.
By implementing Deskhero, FastenTech Industries was able to optimize their customer support process, improve their response time, and enhance the quality of support.
How did Deskhero's AI capabilities improve the quality of support?
Deskhero's AI capabilities helped in finding relevant content quickly and efficiently, thereby improving the quality of support provided to the customers.
How did Deskhero ensure consistency in responses?
Deskhero's AI-powered solution suggested replies to customer queries by analyzing past responses and the context of the query, ensuring consistency in the responses.
What were the benefits of implementing Deskhero in FastenTech Industries?
Implementing Deskhero resulted in optimized customer support process, improved response time, and enhanced quality of support.
* This article provides an example of how a fictive company in the Manufacture of screws industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
