ScrewMaster Inc. was facing challenges in managing the increasing volume of customer support tickets. The manual process was time-consuming and often led to delayed responses, affecting customer satisfaction.
With Deskhero, ScrewMaster Inc. was able to automate ticket management using AI. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's comprehensive search bar also enhanced the efficiency of ScrewMaster's support team. The AI-powered search provides accurate results by leveraging data from various sources such as knowledge base articles, uploaded files, and scraped website data.
Furthermore, Deskhero's REST API allowed ScrewMaster Inc. to integrate the platform with their existing systems, ensuring a seamless workflow. The custom fields and user groups features also enabled them to categorize and prioritize tickets effectively.
Overall, Deskhero's advanced AI capabilities have enabled ScrewMaster Inc. to improve their customer support services, increase efficiency, and enhance customer satisfaction.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then used to generate suggested replies, significantly reducing response times.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to provide accurate results. It leverages data from various sources such as knowledge base articles, uploaded files, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of screws industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
