BoltPro Manufacturing was facing challenges in managing their helpdesk services due to the high volume of customer queries and the complexity of their product range. They decided to implement Deskhero to enhance their helpdesk services.
Deskhero's AI capabilities enabled BoltPro Manufacturing to utilize OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helped the helpdesk team to find relevant content quickly and efficiently.
Furthermore, the AI-powered solution generated suggested replies to customer queries by analyzing past responses and the context of the query. This significantly improved the response time and the productivity of the helpdesk team.
The comprehensive search bar powered by AI enhanced the search results, making it easier for the helpdesk team to find relevant information. The kanban board feature provided a visual overview of the tickets, helping in effective management.
By implementing Deskhero, BoltPro Manufacturing was able to streamline their helpdesk services, improve their response time, and increase customer satisfaction.
How did Deskhero's AI capabilities improve the productivity of the helpdesk team?
Deskhero's AI capabilities generated suggested replies to customer queries by analyzing past responses and the context of the query, which significantly improved the productivity of the helpdesk team.
How did Deskhero help in managing the high volume of customer queries?
Deskhero's kanban board feature provided a visual overview of the tickets, helping in effective management of the high volume of customer queries.
What were the benefits of implementing Deskhero in BoltPro Manufacturing?
Implementing Deskhero resulted in streamlined helpdesk services, improved response time, and increased customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of screws industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
