Seamless Solutions Inc. receives numerous customer inquiries daily. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and suggest replies based on the context, significantly reducing the response time.
With the help of Deskhero's custom fields and structured data lists, Seamless Solutions Inc. categorizes and organizes their customer inquiries. This organization helps the AI to better understand the context and provide more accurate suggestions.
The company also utilizes Deskhero's knowledge base feature. They upload their policies, manuals, and presentations which the AI analyzes and generates relevant articles. These articles are then used to answer customer inquiries, further enhancing the efficiency of their customer support.
Deskhero's website scraping feature is used by Seamless Solutions Inc. to keep their knowledge base up-to-date. The AI scrapes the latest information from relevant websites and updates the knowledge base accordingly.
Finally, the comprehensive search bar powered by the AI provides Seamless Solutions Inc.'s customer support team with quick access to the right information. The AI enhances the search results by analyzing the query and providing the most relevant results.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI analyzes the context of the ticket and suggests replies based on previous similar tickets. This significantly reduces the response time and increases the efficiency of the customer support team.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI analyzes the uploaded files like policies, manuals, and presentations and generates relevant articles. These articles are then used to answer customer inquiries. The AI also keeps the knowledge base up-to-date by scraping the latest information from relevant websites.
How does Deskhero's AI enhance the search results?
Deskhero's AI analyzes the search query and provides the most relevant results. This makes it easier for the customer support team to find the right information quickly.
* This article provides an example of how a fictive company in the Manufacture of Seamless Tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
