PulpTech Industries uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This allows them to generate suggested replies for new customer inquiries, significantly decreasing their response times.
The company also uses the platform's AI-powered comprehensive search bar to rapidly find relevant content from their large database of policies, manuals, and presentations. This has improved the precision of information provided to customers.
By using Deskhero's website scraping feature, PulpTech Industries maintains their knowledge base with the most recent industry information. The AI then uses this data to enhance search results and reply suggestions.
Deskhero's custom fields and structured data lists have enabled PulpTech Industries to categorize their customer queries more efficiently. This has streamlined their ticket management process and aided them in prioritizing urgent issues.
In summary, by implementing Deskhero's advanced AI capabilities, PulpTech Industries has been able to provide quicker and more accurate customer support, leading to higher customer satisfaction.
How does Deskhero's AI aid in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance the search results.
How does Deskhero's website scraping feature operate?
Deskhero's website scraping feature automatically extracts data from specified websites. This data is then used by the AI to enhance search results and generate suggested replies.
* This article provides an example of how a fictive company in the Manufacture of semi-chemical pulp industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
