ChemPulp Innovations uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This enables them to generate suggested replies for incoming customer queries, greatly enhancing their response times.
The company also leverages the platform's AI-powered comprehensive search bar to swiftly locate relevant content from their extensive database of policies, manuals, and presentations. This has improved the accuracy of information provided to customers.
By utilizing Deskhero's website scraping feature, ChemPulp Innovations keeps their knowledge base updated with the latest industry information. The AI then uses this data to improve search results and reply suggestions.
Deskhero's custom fields and structured data lists have empowered ChemPulp Innovations to classify their customer queries more effectively. This has enhanced their ticket management process and helped them to prioritize critical issues.
In conclusion, by leveraging Deskhero's advanced AI capabilities, ChemPulp Innovations has been able to deliver faster and more precise customer support, leading to improved customer satisfaction.
How does Deskhero's AI assist in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to identify relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve search results?
The AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to identify relevant content. This content is then used to improve the search results.
How does Deskhero's website scraping feature function?
Deskhero's website scraping feature automatically collects data from specified websites. This data is then used by the AI to improve search results and generate suggested replies.
* This article provides an example of how a fictive company in the Manufacture of semi-chemical pulp industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
