TrailMaster Inc. receives thousands of customer queries and support tickets every day. Prior to implementing Deskhero, their customer support team faced challenges in responding to these tickets promptly and accurately due to the sheer volume.
With Deskhero's AI capabilities, TrailMaster Inc. can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has drastically cut down the time taken to find relevant content for responding to customer queries.
Deskhero's AI also generates suggested replies based on this information, further speeding up the response time. The AI's ability to learn from past interactions has resulted in more accurate and helpful responses, enhancing customer satisfaction.
Additionally, the comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. The AI-enhanced search results have been instrumental in resolving complex queries that require in-depth knowledge of the products.
Overall, Deskhero's advanced AI capabilities have revolutionized TrailMaster Inc.'s customer support operations, resulting in faster response times, improved accuracy, and higher customer satisfaction.
How has Deskhero improved TrailMaster Inc.'s response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to find relevant information and formulate responses, thus improving response times.
How does Deskhero's AI enhance the accuracy of responses?
The AI learns from past interactions and uses this knowledge to generate more accurate and helpful responses. It also leverages a wide range of resources, including previous tickets and knowledge base articles, to ensure the responses are as accurate as possible.
How does the AI-powered search bar benefit TrailMaster Inc.'s support team?
The AI-powered search bar makes it easier for the support team to find relevant information quickly. This is particularly useful for resolving complex queries that require in-depth knowledge of the products.
* This article provides an example of how a fictive company in the Manufacture of semi-trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
