ShapeRight Manufacturing receives numerous customer queries daily regarding product specifications, usage instructions, and troubleshooting. To manage these efficiently, they utilize Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results in the platform's comprehensive search bar. When a customer support representative searches for a particular issue, the AI uses OpenAI Embeddings to find the most relevant content, making it easier for the representative to provide accurate and timely responses.
ShapeRight also leverages Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows them to quickly update their knowledge base with new product information or changes in existing products, ensuring that their customer support team always has the most up-to-date information.
Deskhero's REST API allows ShapeRight to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero also analyze the data from these integrated systems to provide more accurate suggested replies and search results.
Overall, ShapeRight Manufacturing has seen a significant improvement in their customer support efficiency since implementing Deskhero. The advanced AI capabilities of the platform have reduced response times, improved the accuracy of responses, and kept their knowledge base up-to-date.
How does Deskhero's AI improve the accuracy of customer support responses?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis allows the AI to suggest the most relevant responses to customer queries, improving the accuracy of responses.
How does Deskhero's AI enhance search results?
When a search is performed in Deskhero, the AI analyzes the search terms using OpenAI Embeddings. It then uses this analysis to find the most relevant content in the platform's data, enhancing the search results.
How does Deskhero's AI help keep the knowledge base up-to-date?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows companies to quickly update their knowledge base with new product information or changes in existing products.
* This article provides an example of how a fictive company in the Manufacture of Shapewear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
