CableGuard Inc. deals with a high volume of customer support tickets daily. With Deskhero, they can effectively manage these tickets using the platform's kanban board, ensuring no query goes unanswered.
The company also uses Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate teams. This has streamlined their workflow and improved their response times.
Deskhero's advanced AI capabilities have been crucial in enhancing CableGuard's support services. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses, reducing the time spent on each ticket and improving the quality of their support.
In addition, the AI enhances the platform's search functionality, making it easier for the support team to find the information they need. This has increased their productivity and allowed them to handle more tickets in less time.
Finally, CableGuard uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless customer support experience that is efficient and reliable.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses. This reduces the time spent on each ticket and improves the quality of support.
How does Deskhero's search functionality work?
Deskhero's search functionality uses AI to find relevant content from your knowledge base, previous tickets, and other resources. This makes it easier for your support team to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, creating a unified customer support ecosystem.
* This article provides an example of how a fictive company in the Manufacture of shielded cable industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
