ShieldPro Manufacturing has a vast knowledge base, including product manuals, installation guides, and troubleshooting documents. With Deskhero, they can automatically generate articles from these files, making it easier for their support team to access and share this information with customers.
The company also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest industry news and trends, providing their support team with a comprehensive understanding of the market.
Deskhero's advanced AI capabilities have been instrumental in improving ShieldPro's ticket management. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses, speeding up the resolution process and ensuring consistent, high-quality support.
Additionally, the AI enhances the platform's search functionality, making it easier for the support team to find relevant information. This has reduced the time spent on each ticket, allowing the team to handle more queries in less time.
Finally, ShieldPro uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified customer support ecosystem that is efficient, responsive, and reliable.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to identify relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested responses.
What kind of documents can be used to generate knowledge base articles?
Deskhero can generate knowledge base articles from various file types, including Word, PowerPoint, and PDF files.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts and updates information from specified websites, keeping your knowledge base current with the latest industry news and trends.
* This article provides an example of how a fictive company in the Manufacture of shielded cable industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
