PastaPro Manufacturing receives a high volume of customer queries ranging from product inquiries to troubleshooting issues. They use Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the response time significantly.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This feature, combined with the AI's ability to enhance search results, allows the support team to quickly find relevant information and resolve customer issues.
PastaPro Manufacturing has a vast knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. Deskhero's AI capabilities scrape this data, along with the company's website, to generate comprehensive and accurate responses to customer queries.
Deskhero's Kanban board is used by PastaPro Manufacturing for visualizing the workflow of their customer support. The AI's ability to predict ticket resolution times based on historical data helps the team manage their workload effectively.
Finally, the REST API provided by Deskhero allows PastaPro Manufacturing to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities further enhance this integration by providing smart suggestions and enhanced search results.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. It also enhances search results, making it easier for the support team to find relevant information. This significantly reduces response times and improves the overall efficiency of customer support.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. The AI capabilities of Deskhero further enhance this integration by providing smart suggestions and enhanced search results.
How does Deskhero's AI use our company's knowledge base?
Deskhero's AI can scrape data from your knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. This data is used to generate comprehensive and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Manufacture of similar farinaceous products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
