SkirtCrafters Inc., a leading manufacturer of skirts, was facing challenges in managing their growing customer queries and complaints. They needed a solution that could help them streamline their customer support process and provide quick and accurate responses to customer inquiries.
With Deskhero, SkirtCrafters Inc. was able to leverage AI capabilities to enhance their customer support services. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
Moreover, Deskhero's comprehensive search bar powered by AI helped SkirtCrafters Inc.'s support team to quickly find relevant information from the vast amount of data available. This led to more efficient problem-solving and improved customer satisfaction.
Deskhero's AI capabilities also helped in creating a dynamic knowledge base. The AI generated articles from word, powerpoint, pdf files, and even scraped data from the company's website. This ensured that the most up-to-date and relevant information was always available for the support team.
Overall, Deskhero's advanced AI capabilities have transformed SkirtCrafters Inc.'s customer support services, leading to increased efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results?
Deskhero's AI leverages the same OpenAI Embeddings to enhance the search results. It helps in finding the most relevant information from the vast amount of data available, leading to more efficient problem-solving.
How does Deskhero's AI help in creating a dynamic knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like word, powerpoint, pdf files, and even scraped data from the company's website. This ensures that the most up-to-date and relevant information is always available for the support team.
* This article provides an example of how a fictive company in the Manufacture of skirts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
