StylishSkirts Ltd., a renowned skirt manufacturer, was struggling with managing their increasing volume of customer support tickets. They needed a solution that could help them handle these tickets more efficiently and provide faster resolutions to their customers.
With Deskhero, StylishSkirts Ltd. was able to leverage AI capabilities to enhance their ticket management process. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, helping the support team to resolve tickets faster.
Additionally, Deskhero's kanban board provided a visual overview of all the tickets, making it easier for the support team to prioritize and manage them. The AI capabilities also helped in automatically categorizing and assigning the tickets based on their content, further improving the efficiency of the ticket management process.
Deskhero's AI capabilities also helped in creating a dynamic knowledge base. The AI generated articles from word, powerpoint, pdf files, and even scraped data from the company's website. This ensured that the most up-to-date and relevant information was always available for the support team, helping them to resolve tickets more effectively.
Overall, Deskhero's advanced AI capabilities have revolutionized StylishSkirts Ltd.'s ticket management process, leading to improved resolution time and customer satisfaction.
How does Deskhero's AI help in managing tickets more efficiently?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, helping the support team to resolve tickets faster. The AI can also automatically categorize and assign the tickets based on their content.
How does Deskhero's kanban board help in ticket management?
Deskhero's kanban board provides a visual overview of all the tickets, making it easier for the support team to prioritize and manage them. It helps in tracking the status of each ticket and ensures that no ticket is overlooked.
How does Deskhero's AI help in creating a dynamic knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like word, powerpoint, pdf files, and even scraped data from the company's website. This ensures that the most up-to-date and relevant information is always available for the support team, helping them to resolve tickets more effectively.
* This article provides an example of how a fictive company in the Manufacture of skirts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
