ElegantSkirts Co., a premium skirt manufacturer, was looking for a solution to streamline their customer support process. They were dealing with a high volume of customer queries and complaints and needed a solution that could help them manage these more efficiently.
With Deskhero, ElegantSkirts Co. was able to leverage AI capabilities to enhance their customer support process. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, reducing the response time significantly.
Deskhero's user groups feature allowed ElegantSkirts Co. to organize their support team into different groups based on their expertise. The AI capabilities helped in automatically routing the tickets to the appropriate group based on their content, ensuring that the tickets are handled by the most suitable team members.
Deskhero's AI capabilities also helped in creating a dynamic knowledge base. The AI generated articles from word, powerpoint, pdf files, and even scraped data from the company's website. This ensured that the most up-to-date and relevant information was always available for the support team, helping them to resolve customer queries more effectively.
Overall, Deskhero's advanced AI capabilities have streamlined ElegantSkirts Co.'s customer support process, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI help in streamlining the customer support process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the response time. The AI can also automatically route the tickets to the appropriate user group based on their content.
How does Deskhero's user groups feature help in customer support?
Deskhero's user groups feature allows you to organize your support team into different groups based on their expertise. This ensures that the tickets are handled by the most suitable team members, leading to more effective problem-solving.
How does Deskhero's AI help in creating a dynamic knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like word, powerpoint, pdf files, and even scraped data from the company's website. This ensures that the most up-to-date and relevant information is always available for the support team, helping them to resolve customer queries more effectively.
* This article provides an example of how a fictive company in the Manufacture of skirts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
