MicroWaveTech's customer support team was struggling with an inefficient ticket management system. The team had to manually categorize and prioritize tickets, which was a time-consuming process. This led to delayed responses and a backlog of unresolved tickets.
Deskhero's advanced AI capabilities transformed MicroWaveTech's ticket management system. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to automatically categorize and prioritize tickets based on their content and urgency.
The AI-driven solution significantly reduced the time spent on ticket management, allowing the support team to respond to customer queries more quickly. It also ensured that urgent issues were addressed promptly, improving customer satisfaction.
Furthermore, the AI capabilities enhanced the search results in the knowledge base, making it easier for both the support team and customers to find the information they needed. The comprehensive search bar allowed users to search using natural language queries, further simplifying the process.
Overall, MicroWaveTech experienced a significant improvement in their ticket management process and customer satisfaction, thanks to Deskhero's advanced AI capabilities.
How did Deskhero's AI capabilities enhance MicroWaveTech's ticket management system?
Deskhero's AI capabilities used OpenAI Embeddings from various sources to automatically categorize and prioritize tickets based on their content and urgency. This automated process significantly reduced the time spent on ticket management and improved response time.
How did Deskhero improve MicroWaveTech's response time?
By automating the ticket management process, Deskhero allowed MicroWaveTech's support team to spend less time on categorizing and prioritizing tickets and more time on responding to customer queries. This improved the team's response time.
How did Deskhero enhance the search results in MicroWaveTech's knowledge base?
Deskhero's AI capabilities enhanced the search results in the knowledge base by using OpenAI Embeddings from various sources to find relevant content. The comprehensive search bar also allowed users to search using natural language queries, making it easier to find the required information.
* This article provides an example of how a fictive company in the Manufacture of other small appliances for kitchens (e.g. microwaves, blenders, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
