PureGlow Soaps uses Deskhero's ticket management system to handle their customer inquiries. The platform's AI capabilities analyze these tickets and suggest replies, reducing the response time and improving the overall customer service experience.
The company also uses Deskhero's user groups feature to assign tickets to the appropriate teams. The AI capabilities of Deskhero enhance this feature by analyzing the nature of each ticket and suggesting the most suitable team to handle it.
PureGlow Soaps leverages Deskhero's knowledge base feature to provide their customers with comprehensive product information. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easy for the company to create and update their knowledge base.
In addition, the company uses Deskhero's comprehensive search bar to find necessary information quickly. The AI capabilities of Deskhero enhance the search results by providing more relevant results based on the analysis of previous tickets, knowledge base articles, and uploaded files.
Finally, PureGlow Soaps uses Deskhero's REST API to integrate the platform with their e-commerce system. This integration allows them to leverage the AI capabilities of Deskhero to analyze customer data and provide personalized customer service.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to understand the context and nature of each ticket. Based on this analysis, it suggests appropriate replies.
How does Deskhero's AI enhance the user groups feature?
Deskhero's AI analyzes the nature of each ticket and suggests the most suitable team to handle it. This ensures that each ticket is handled by the most qualified individual.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy for companies to create and update their knowledge base.
* This article provides an example of how a fictive company in the Manufacture of soap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
