CleanBubbles Ltd. uses Deskhero's structured data lists and custom email domains to organize their customer inquiries. The platform's AI capabilities analyze these inquiries to suggest replies, speeding up the response time and improving customer satisfaction.
The company also uses Deskhero's kanban board to visualize the progress of each ticket. The AI capabilities of Deskhero enhance this feature by predicting the time required to resolve each ticket based on historical data, helping the team to manage their workload more effectively.
CleanBubbles Ltd. leverages Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and suggest updates to the knowledge base articles, ensuring that the information provided to customers is always accurate and current.
Furthermore, the company uses Deskhero's comprehensive search bar to quickly find necessary information. The AI capabilities of Deskhero enhance the search results by providing more relevant results based on the analysis of previous tickets, knowledge base articles, and uploaded files.
Lastly, CleanBubbles Ltd. uses Deskhero's REST API to integrate the platform with their CRM system. This integration allows them to leverage the AI capabilities of Deskhero to analyze customer data and provide personalized customer service.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to understand the context and nature of customer inquiries. Based on this analysis, it suggests appropriate replies.
How does Deskhero's AI enhance the kanban board feature?
Deskhero's AI analyzes historical ticket data to predict the time required to resolve each ticket. This helps the team to manage their workload more effectively.
How does Deskhero's AI improve the search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results.
* This article provides an example of how a fictive company in the Manufacture of soap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
