SoapCrafters Inc. receives a high volume of customer inquiries daily, ranging from product information, usage instructions, to troubleshooting. To manage this, they utilize Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
The company also uses Deskhero's custom fields and user groups to categorize inquiries and assign them to the appropriate teams. This ensures that each ticket is handled by the most qualified individual, improving the quality of customer service.
Deskhero's AI also enhances the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant search results, making it easier for the support team to find necessary information.
To further improve their customer support, SoapCrafters Inc. uses Deskhero's knowledge base feature. The AI capabilities of Deskhero can generate articles from Word, PowerPoint, and PDF files, allowing the company to easily create a comprehensive knowledge base. This not only serves as a resource for the support team but also allows customers to self-serve, reducing the load on the support team.
Finally, SoapCrafters Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the full capabilities of Deskhero without disrupting their existing workflows.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries. This significantly reduces the time it takes for the support team to respond to tickets.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides more relevant search results, making it easier for the support team to find necessary information.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows companies to easily create a comprehensive knowledge base.
* This article provides an example of how a fictive company in the Manufacture of soap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
