Zestful Spices Co., a popular spice manufacturing company, was dealing with a large number of customer support tickets. They needed a solution that could help them manage these tickets more efficiently.
They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. Deskhero's advanced AI capabilities allowed Zestful Spices to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
Deskhero used these embeddings to generate suggested replies for the customer support tickets. This not only reduced the time taken to respond to the tickets but also improved the accuracy of the responses.
Additionally, Deskhero's comprehensive search bar made it easy for the customer support team to find relevant information quickly. This further enhanced the speed and quality of their responses.
Since implementing Deskhero, Zestful Spices Co. has seen a significant improvement in the management of their customer support tickets and an increase in customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies for the customer support tickets. This not only reduces the time taken to respond to the tickets but also improves the accuracy of the responses.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar allows the customer support team to quickly find relevant information from the system's database, including previous tickets, knowledge base articles, and uploaded files.
What improvements has Zestful Spices Co. seen since implementing Deskhero?
Since implementing Deskhero, Zestful Spices Co. has seen a significant improvement in the management of their customer support tickets and an increase in customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of spices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
