AromaFlavors Ltd., a renowned spice manufacturer, was facing challenges in managing their extensive knowledge base. They needed a solution that could help them organize and access their knowledge base more effectively.
They decided to use Deskhero, a SaaS platform designed for customer support and helpdesk services. Deskhero's advanced AI capabilities allowed AromaFlavors to leverage OpenAI Embeddings from their knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
Deskhero used these embeddings to enhance the search results within the knowledge base. This made it easier for the customer support team to find relevant information quickly and accurately.
Additionally, Deskhero's AI capabilities also generated suggested replies based on the knowledge base content. This helped the customer support team to respond to customer queries more efficiently.
Since implementing Deskhero, AromaFlavors Ltd. has seen a significant improvement in the management of their knowledge base and the efficiency of their customer support team.
How does Deskhero's AI capabilities enhance the management of the knowledge base?
Deskhero uses OpenAI Embeddings from the knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance the search results within the knowledge base. This makes it easier to find relevant information quickly and accurately.
How does Deskhero's AI capabilities improve the efficiency of the customer support team?
Deskhero's AI capabilities generate suggested replies based on the knowledge base content. This helps the customer support team to respond to customer queries more efficiently.
What improvements has AromaFlavors Ltd. seen since implementing Deskhero?
Since implementing Deskhero, AromaFlavors Ltd. has seen a significant improvement in the management of their knowledge base and the efficiency of their customer support team.
* This article provides an example of how a fictive company in the Manufacture of spices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
