Turbo Tracks Ltd. uses Deskhero's AI-powered ticket management system to efficiently handle the high volume of customer queries they receive daily. The system categorizes and prioritizes tickets based on their urgency and complexity, allowing the helpdesk team to focus on the most critical issues first.
The company also uses Deskhero's AI capabilities to generate suggested replies for common customer queries. By analyzing previous tickets and knowledge base articles, the AI system provides accurate and relevant responses, reducing the response time and improving the customer experience.
Turbo Tracks Ltd. leverages Deskhero's knowledge base feature to create a comprehensive repository of information. The AI system generates articles from uploaded files like policies, manuals, and presentations, ensuring that the information is up-to-date and easily accessible.
Deskhero's website scraping feature is another tool that Turbo Tracks Ltd. finds invaluable. The AI system scrapes the company's website for the latest information and updates, keeping the helpdesk team informed and prepared.
Finally, the company uses Deskhero's advanced search bar, powered by AI, to quickly find the information they need. The search bar understands the context and semantics of the query, delivering highly relevant results and saving valuable time.
How does Deskhero's AI-powered ticket management system improve efficiency?
Deskhero's AI-powered ticket management system improves efficiency by automatically categorizing and prioritizing tickets. This allows the helpdesk team to focus on the most critical issues first, reducing the response time and improving the customer experience.
How does Deskhero generate articles for the knowledge base?
Deskhero's AI system generates articles for the knowledge base from uploaded files like policies, manuals, and presentations. It uses natural language processing to understand the content and create articles that are easy to read and understand.
How does the website scraping feature keep the helpdesk team informed?
Deskhero's website scraping feature uses AI to automatically extract the latest information and updates from the company's website. This ensures that the helpdesk team always has the most recent data at their fingertips.
* This article provides an example of how a fictive company in the Manufacture of sports cars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
