AthleFit uses Deskhero's AI capabilities to provide personalized responses to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies that are tailored to the customer's query.
The company uses the custom email domains feature to maintain a consistent brand image in their communication with customers. This has helped in building trust and improving customer satisfaction.
AthleFit leverages the knowledge base feature to educate customers about their products. The AI capabilities are used to generate articles from various sources which are then made available to customers. This has resulted in fewer tickets and improved customer experience.
The company also uses the website scraping feature to monitor customer sentiment across various platforms. The AI capabilities analyze this data to provide insights into customer preferences and trends, enabling AthleFit to stay ahead of the competition.
Deskhero's REST API is used to integrate with AthleFit's CRM system, ensuring real-time data synchronization and improved operational efficiency.
How does the AI provide personalized responses?
The AI uses OpenAI Embeddings from various sources to understand the context of the customer's query. It then generates a reply that is tailored to the customer's query.
How does the knowledge base improve customer experience?
The knowledge base provides detailed information about the products, allowing customers to find answers to their queries without having to raise a ticket. This improves the customer experience as they can get instant answers to their queries.
How does the website scraping feature provide insights into customer preferences?
The website scraping feature collects customer feedback from various platforms. The AI capabilities analyze this data to identify trends and preferences, providing valuable insights to the company.
* This article provides an example of how a fictive company in the Manufacture of sportswear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
