PureStarch Industries receives a wide range of customer queries, from product specifications to shipping information. With Deskhero's AI capabilities, the company can manage these inquiries more effectively. The AI analyzes previous tickets and suggests replies, enabling the support team to respond faster and more accurately.
Deskhero's AI also enhances PureStarch's knowledge base. By analyzing articles, uploaded files, and scraped website data, the AI generates comprehensive content that customers can use to solve their issues independently. This reduces the workload on the support team and improves customer satisfaction.
The AI's website scraping feature ensures that the knowledge base is always up-to-date with the latest information from PureStarch's website. This guarantees that customers always have access to the most recent and accurate data.
Furthermore, Deskhero's AI improves the search functionality. By using OpenAI Embeddings, the AI can find relevant content quickly and accurately, enhancing the customer's experience.
In conclusion, Deskhero's AI capabilities have significantly improved PureStarch's customer communication processes, leading to increased customer satisfaction and operational efficiency.
How does Deskhero's AI help manage customer inquiries?
The AI analyzes previous tickets and suggests replies, enabling the support team to respond faster and more accurately.
How does the AI enhance the knowledge base?
By analyzing articles, uploaded files, and scraped website data, the AI generates comprehensive content that customers can use to solve their issues independently.
How does Deskhero's AI improve search functionality?
By using OpenAI Embeddings, the AI can find relevant content quickly and accurately, enhancing the customer's experience.
* This article provides an example of how a fictive company in the Manufacture of starches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
