StarStarch Solutions handles a high volume of customer inquiries daily. With Deskhero's AI capabilities, the company can manage these tickets more effectively. The AI analyzes previous tickets and suggests replies based on similar past issues, reducing response times and improving accuracy.
Deskhero's AI also enhances StarStarch's knowledge base. The AI analyzes articles, uploaded files like policies and manuals, and scraped website data to generate comprehensive and relevant content. This allows customers to find solutions to their problems without contacting support, reducing the load on the helpdesk team.
The AI's website scraping feature is particularly beneficial for StarStarch. It keeps the knowledge base updated with the latest information from the company's website, ensuring customers always have access to the most recent and accurate data.
Furthermore, Deskhero's AI improves the search functionality. By using OpenAI Embeddings, the AI can find relevant content quickly and accurately, making it easier for customers to find what they need.
Overall, Deskhero's AI capabilities have significantly improved StarStarch's helpdesk services, leading to increased customer satisfaction and efficiency.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets and suggests replies based on similar past issues, reducing response times and improving accuracy.
How does the AI enhance the knowledge base?
The AI analyzes articles, uploaded files like policies and manuals, and scraped website data to generate comprehensive and relevant content. This allows customers to find solutions to their problems without contacting support.
How does Deskhero's AI improve search functionality?
By using OpenAI Embeddings, the AI can find relevant content quickly and accurately, making it easier for customers to find what they need.
* This article provides an example of how a fictive company in the Manufacture of starches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
