EngineCraft receives numerous customer queries daily. They use Deskhero's ticket management feature to efficiently handle these requests. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response times.
The company also utilizes Deskhero's knowledge base feature to create a comprehensive repository of information. This includes articles generated from Word, PowerPoint, PDF files, and data scraped from their website. The AI capabilities of Deskhero enhance the search results within this knowledge base, making it easier for customers to find relevant information.
Deskhero's custom fields allow EngineCraft to categorize and prioritize tickets based on their nature and urgency. This, combined with the Kanban board, provides a visual representation of the workflow, enabling the team to manage tasks more effectively.
By using Deskhero's REST API, EngineCraft integrates the platform with their existing systems, creating a seamless workflow. This integration allows the AI capabilities to be utilized across different platforms, enhancing overall efficiency.
With Deskhero, EngineCraft has seen a significant improvement in their customer support services. The platform's advanced AI capabilities have not only reduced response times but also improved the accuracy of responses, leading to increased customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time needed to formulate responses.
How does Deskhero enhance search results within the knowledge base?
Deskhero's AI capabilities enhance search results by using OpenAI Embeddings to find relevant content within the knowledge base. This makes it easier for users to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables the platform's AI capabilities to be utilized across different platforms.
* This article provides an example of how a fictive company in the Manufacture of Steam Engines and Turbines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
