VaporTech Manufacturing receives a high volume of customer queries and complaints daily. Managing these manually was not only time-consuming but also prone to errors. With Deskhero's AI-powered ticket management, the company can now efficiently handle customer tickets, ensuring quicker and more accurate responses.
The company also uses Deskhero's AI capabilities to build a robust knowledge base. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can generate suggested replies, significantly reducing the time spent by the support team on crafting responses.
Moreover, VaporTech Manufacturing uses Deskhero's website scraping feature to continuously update their knowledge base. The AI can scrape relevant information from the company's website and other trusted sources, ensuring that the knowledge base is always current and accurate.
With Deskhero's comprehensive search bar powered by AI, customers can easily find answers to their queries. The AI enhances search results by finding the most relevant content from the knowledge base, previous tickets, and uploaded files.
Lastly, the company uses Deskhero's REST API to seamlessly integrate the platform with their existing systems. This integration allows the support team to access all necessary information from one place, thereby improving their productivity and efficiency.
How does Deskhero's AI improve customer experience?
Deskhero's AI improves customer experience by efficiently handling customer tickets, generating suggested replies, keeping the knowledge base up-to-date, and enhancing search results. This ensures quicker and more accurate responses, and allows customers to easily find answers to their queries.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files. This significantly reduces the time spent by the support team on crafting responses.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI keeps the knowledge base up-to-date by scraping relevant information from the company's website and other trusted sources. This ensures that the knowledge base is always current and accurate.
* This article provides an example of how a fictive company in the Manufacture of steam generators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
