ThermoFlow Inc. receives a large number of customer queries and complaints every day. Managing these manually was cumbersome and often resulted in delayed responses. With Deskhero's AI-powered ticket management, the company can now efficiently handle customer tickets, ensuring faster and more accurate responses.
The company also uses Deskhero's AI capabilities to bolster their knowledge base. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can generate suggested replies, significantly reducing the time spent by the support team on crafting responses.
Additionally, ThermoFlow Inc. uses Deskhero's website scraping feature to keep their knowledge base current. The AI can scrape relevant information from the company's website and other trusted sources, ensuring that the knowledge base always contains the most recent and accurate information.
With Deskhero's comprehensive search bar powered by AI, customers can find solutions to their issues more quickly. The AI enhances search results by finding the most relevant content from the knowledge base, previous tickets, and uploaded files.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the support team to access all necessary information from one place, improving their productivity and efficiency.
How does Deskhero's AI improve helpdesk services?
Deskhero's AI improves helpdesk services by efficiently handling customer tickets, generating suggested replies, keeping the knowledge base current, and enhancing search results. This ensures faster and more accurate responses, and allows customers to find solutions to their issues more quickly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files. This significantly reduces the time spent by the support team on crafting responses.
How does Deskhero's AI keep the knowledge base current?
Deskhero's AI keeps the knowledge base current by scraping relevant information from the company's website and other trusted sources. This ensures that the knowledge base always contains the most recent and accurate information.
* This article provides an example of how a fictive company in the Manufacture of steam generators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
