SteamGen Solutions receives numerous customer queries daily, ranging from technical issues to product inquiries. Managing these tickets manually was time-consuming and often led to delayed responses. With Deskhero's AI-powered ticket management, the company can now automatically categorize and prioritize tickets, ensuring faster and more efficient responses.
The company also leverages Deskhero's AI capabilities to enhance their knowledge base. By using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can generate suggested replies. This feature has significantly reduced the time spent by the support team on crafting responses, allowing them to focus more on complex customer issues.
Furthermore, SteamGen Solutions uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape relevant information from the company's website and other trusted sources, ensuring that the knowledge base always contains the most recent and accurate information.
With Deskhero's comprehensive search bar powered by AI, customers can find solutions to their issues more quickly. The AI enhances search results by finding the most relevant content from the knowledge base, previous tickets, and uploaded files.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the support team to access all necessary information from one place, improving their productivity and efficiency.
How does Deskhero's AI improve ticket management?
Deskhero's AI improves ticket management by automatically categorizing and prioritizing tickets based on their content and urgency. This ensures faster and more efficient responses.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It also scrapes relevant information from the company's website to keep the knowledge base up-to-date.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by finding the most relevant content from the knowledge base, previous tickets, and uploaded files. This allows customers to find solutions to their issues more quickly.
* This article provides an example of how a fictive company in the Manufacture of steam generators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
