TubeTech Solutions was struggling with managing the high volume of customer support tickets and maintaining satisfactory resolution times. To address these issues, the company implemented Deskhero, leveraging its advanced AI capabilities to enhance their customer support services.
Deskhero's AI, powered by OpenAI Embeddings, analyzed previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for customer queries. This significantly reduced the time taken to respond to customers and improved the quality of responses.
The AI also improved the search results on their helpdesk platform. When a customer or a support agent searched for a query, the AI found the most relevant content, providing accurate and quick solutions. This feature greatly reduced ticket resolution times.
Deskhero's AI capabilities also helped in creating a robust knowledge base. The AI generated articles from Word, PowerPoint, PDF files, and even scraped data from the company's website. This feature made it easy for the support agents to find the necessary information and improved the self-service options for customers.
With Deskhero, TubeTech Solutions was able to enhance the efficiency of their customer support services, reduce ticket resolution times, and improve customer experience. The AI capabilities of Deskhero proved to be a significant asset for their customer support services.
How did Deskhero's AI capabilities enhance the efficiency of customer support services?
Deskhero's AI analyzed previous tickets, knowledge base articles, and other resources to generate suggested replies for customer queries, improving the quality of responses and reducing response times.
How did Deskhero improve the search results on the helpdesk platform?
The AI used OpenAI Embeddings to find the most relevant content when a query was searched, providing accurate and quick solutions and reducing ticket resolution times.
How did Deskhero help in creating a robust knowledge base?
Deskhero's AI generated articles from Word, PowerPoint, PDF files, and scraped data from the company's website, making it easy for support agents to find necessary information and improving self-service options for customers.
* This article provides an example of how a fictive company in the Manufacture of Steel Tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
