SteelMaster Inc. was facing challenges in managing customer queries and complaints efficiently due to the high volume of tickets generated daily. The company decided to implement Deskhero to leverage its advanced AI capabilities to manage their customer support services.
Deskhero's AI capabilities, powered by OpenAI Embeddings, helped SteelMaster Inc. to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This analysis allowed the AI to generate suggested replies for customer queries, significantly reducing the response time.
The AI also enhanced the search results on their helpdesk platform. When a customer or a support agent searched for a query, the AI used the embeddings to find the most relevant content, providing accurate and quick solutions.
Deskhero's AI capabilities also helped in creating a dynamic knowledge base. The AI generated articles from Word, PowerPoint, PDF files, and even scraped data from the company's website. This feature made it easy for the support agents to find the necessary information and improved the self-service options for customers.
With Deskhero, SteelMaster Inc. was able to streamline their customer support operations, improve response times, and enhance customer satisfaction. The AI capabilities of Deskhero proved to be a game-changer for their customer support services.
How did Deskhero's AI capabilities improve response times?
Deskhero's AI analyzed previous tickets, knowledge base articles, and other resources to generate suggested replies for customer queries, significantly reducing the time taken to respond to customers.
How did Deskhero enhance the search results on the helpdesk platform?
When a query was searched, the AI used OpenAI Embeddings to find the most relevant content from various resources, providing accurate and quick solutions.
How did Deskhero help in creating a dynamic knowledge base?
Deskhero's AI generated articles from Word, PowerPoint, PDF files, and scraped data from the company's website, making it easy for support agents to find necessary information and improving self-service options for customers.
* This article provides an example of how a fictive company in the Manufacture of Steel Tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
