IronForge Ltd. had a vast knowledge base, but it was not organized effectively, making it difficult for the customer support team to find relevant information quickly. They decided to use Deskhero to manage their knowledge base and improve its usability.
With Deskhero's AI capabilities, IronForge was able to generate knowledge base articles from Word, PowerPoint, and PDF files. The AI used OpenAI embeddings from these files and previous tickets to create comprehensive and relevant articles.
Deskhero's AI also enhanced the search bar on their helpdesk platform. By analyzing the knowledge base articles and the scraped website data, the AI provided more accurate search results, making it easier for the support team to find the required information.
Additionally, Deskhero's user groups feature allowed IronForge to assign specific articles to certain teams, ensuring that the right information was available to the right people at the right time.
By implementing Deskhero, IronForge has significantly improved the management and usability of their knowledge base, leading to increased efficiency of the customer support team and improved customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI embeddings from Word, PowerPoint, and PDF files, and previous tickets to generate comprehensive and relevant knowledge base articles.
How does Deskhero's AI improve the search results on the helpdesk platform?
Deskhero's AI analyzes the knowledge base articles and the scraped website data to enhance the search results, providing more accurate and relevant information.
How does Deskhero's user groups feature improve the usability of the knowledge base?
Deskhero's user groups feature allows specific articles to be assigned to certain teams, ensuring that the right information is available to the right people at the right time.
* This article provides an example of how a fictive company in the Manufacture of steel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
