Sulphite Pulp Producers Inc. receives a high volume of customer queries daily about their products' specifications, usage, and safety measures. They use Deskhero's ticket management system to efficiently manage these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to resolve each ticket.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly, enhancing customer satisfaction.
Deskhero's AI capabilities are also used to generate knowledge base articles from uploaded files like product manuals and safety guidelines. This not only saves time but also ensures that the information provided to customers is accurate and up-to-date.
By leveraging Deskhero's website scraping feature, Sulphite Pulp Producers Inc. keeps track of the latest industry trends and updates, which are then used to update their knowledge base and train their customer support team.
Finally, the company uses Deskhero's comprehensive search bar and REST API to integrate their customer support system with their existing CRM and ERP systems, creating a unified platform for managing customer interactions.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to resolve each ticket. It also helps to categorize and prioritize tickets based on their urgency and complexity.
How does Deskhero ensure the accuracy of the knowledge base articles?
Deskhero's AI generates knowledge base articles from uploaded files like product manuals and safety guidelines, ensuring that the information provided is accurate and up-to-date.
How does Sulphite Pulp Producers Inc. use Deskhero's website scraping feature?
The company uses this feature to keep track of the latest industry trends and updates, which are then used to update their knowledge base and train their customer support team.
* This article provides an example of how a fictive company in the Manufacture of Sulphite Pulp industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
