PulpTech Manufacturing receives numerous customer queries regarding their manufacturing processes, product quality, and environmental impact. The company uses Deskhero's advanced AI capabilities to analyze these queries, find relevant content from previous tickets, knowledge base articles, and uploaded files, and generate suggested replies. This greatly reduces the time taken to respond to each query and improves the overall efficiency of their customer support team.
The company also uses Deskhero's custom email domains and user groups to provide personalized customer service. By categorizing customers into different user groups based on their needs and preferences, PulpTech Manufacturing can send targeted emails and provide tailored solutions.
Deskhero's AI capabilities are also used to enhance the company's search results. By leveraging OpenAI Embeddings, Deskhero can find the most relevant content for each search query, improving the accuracy and relevance of search results.
Furthermore, PulpTech Manufacturing uses Deskhero's website scraping feature to stay updated on the latest industry news and regulations. This information is used to update their knowledge base and inform their customer support strategies.
Lastly, the company uses Deskhero's REST API to seamlessly integrate their customer support system with their existing IT infrastructure, providing a unified platform for managing all customer interactions.
How does Deskhero's AI capabilities improve the efficiency of PulpTech Manufacturing's customer support team?
Deskhero's AI analyzes customer queries, finds relevant content from previous tickets, knowledge base articles, and uploaded files, and generates suggested replies. This reduces the time taken to respond to each query and improves the overall efficiency of the customer support team.
How does Deskhero enhance PulpTech Manufacturing's search results?
By leveraging OpenAI Embeddings, Deskhero can find the most relevant content for each search query, improving the accuracy and relevance of search results.
How does PulpTech Manufacturing use Deskhero's website scraping feature?
The company uses this feature to stay updated on the latest industry news and regulations. This information is used to update their knowledge base and inform their customer support strategies.
* This article provides an example of how a fictive company in the Manufacture of Sulphite Pulp industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
