Sulphite Solutions Ltd. receives a wide range of customer queries about their products, manufacturing processes, and sustainability practices. The company uses Deskhero's AI capabilities to analyze these queries, find relevant content from previous tickets and knowledge base articles, and generate suggested replies. This not only speeds up ticket resolution but also ensures that customers receive accurate and consistent responses.
The company also uses Deskhero's custom fields and structured data lists to organize and prioritize tickets. This ensures that urgent issues are addressed promptly, improving customer satisfaction.
Deskhero's AI capabilities are also leveraged to manage Sulphite Solutions Ltd.'s knowledge base. The AI generates articles from uploaded files like product manuals and environmental reports, ensuring that the knowledge base is always up-to-date and accurate.
By using Deskhero's website scraping feature, Sulphite Solutions Ltd. stays abreast of the latest industry developments and regulatory changes. This information is used to update their knowledge base and inform their customer service strategies.
Finally, the company uses Deskhero's REST API to integrate their helpdesk services with their existing IT systems, creating a unified platform for managing all customer interactions.
How does Deskhero's AI capabilities speed up ticket resolution at Sulphite Solutions Ltd.?
Deskhero's AI analyzes customer queries, finds relevant content from previous tickets and knowledge base articles, and generates suggested replies. This not only speeds up ticket resolution but also ensures that customers receive accurate and consistent responses.
How does Deskhero ensure the accuracy of Sulphite Solutions Ltd.'s knowledge base?
Deskhero's AI generates articles from uploaded files like product manuals and environmental reports, ensuring that the knowledge base is always up-to-date and accurate.
How does Sulphite Solutions Ltd. use Deskhero's website scraping feature?
The company uses this feature to stay abreast of the latest industry developments and regulatory changes. This information is used to update their knowledge base and inform their customer service strategies.
* This article provides an example of how a fictive company in the Manufacture of Sulphite Pulp industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
