AcidPro Manufacturing has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. However, finding relevant information was a challenge for customers due to the sheer volume of content. To address this, AcidPro implemented Deskhero's AI capabilities.
Deskhero's AI uses OpenAI embeddings to understand the context of each piece of content in the knowledge base. When a customer searches for information, the AI uses these embeddings to find the most relevant content, significantly improving the accessibility of the knowledge base.
In addition to enhancing search results, Deskhero's AI also generates suggested replies for customer queries using the same OpenAI embeddings. This has reduced the workload of AcidPro's support team and improved response times.
AcidPro has also utilized Deskhero's user groups feature to provide personalized support. Customers are grouped based on their needs and preferences, and the support team can tailor their responses accordingly.
By implementing Deskhero's advanced AI capabilities, AcidPro Manufacturing has greatly improved the accessibility of their knowledge base and enhanced their customer support.
How does Deskhero's AI improve the accessibility of the knowledge base?
Deskhero's AI uses OpenAI embeddings to understand the context of each piece of content in the knowledge base. When a customer searches for information, the AI uses these embeddings to find the most relevant content.
How does Deskhero's AI reduce the workload of the support team?
Deskhero's AI generates suggested replies for customer queries using OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces the time the support team needs to spend on each ticket.
What is the user groups feature in Deskhero?
The user groups feature in Deskhero allows you to group customers based on their needs and preferences. This can help in providing personalized support.
* This article provides an example of how a fictive company in the Manufacture of sulphuric acid industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
