Rugged Rovers uses Deskhero's advanced AI capabilities to manage and respond to customer queries more efficiently. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero is able to suggest relevant replies to customer queries. This significantly reduces the time taken to respond to customers and ensures that responses are accurate and helpful.
Deskhero's AI also enhances Rugged Rovers' search results by using the same OpenAI Embeddings. This makes it easier for the customer support team to find relevant information quickly, further reducing response times.
Rugged Rovers also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can automatically scrape new information from the company's website and add it to the knowledge base, ensuring that the support team always has the most current information.
The custom fields and user groups features of Deskhero allow Rugged Rovers to categorize and assign tickets more efficiently. This ensures that tickets are handled by the most appropriate team member, improving the overall efficiency of the support team.
Finally, Rugged Rovers uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage Deskhero's AI capabilities without disrupting their existing workflows.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This significantly reduces the time taken to find and formulate responses.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses its website scraping feature to automatically scrape new information from your company's website and add it to the knowledge base.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows you to seamlessly integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of SUVs and 4x4s industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
