Terrain Titans uses Deskhero's AI capabilities to manage their ticketing system more effectively. The AI uses OpenAI Embeddings from previous tickets to suggest relevant responses, reducing the time taken to resolve tickets and improving customer satisfaction.
The AI also enhances the search functionality of the helpdesk. By leveraging the same OpenAI Embeddings, the AI can provide more relevant search results, making it easier for the support team to find the information they need to resolve tickets quickly.
Terrain Titans also uses Deskhero's website scraping feature to keep their knowledge base current. The AI can automatically scrape new information from the company's website and add it to the knowledge base, ensuring that the support team always has access to the latest information.
The custom fields and user groups features of Deskhero allow Terrain Titans to organize and assign tickets more efficiently. This ensures that each ticket is handled by the most suitable team member, improving the overall efficiency of the helpdesk.
Finally, Terrain Titans uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to take full advantage of Deskhero's AI capabilities without disrupting their current workflows.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest relevant responses, reducing the time taken to resolve tickets. It also enhances the search functionality, making it easier for the support team to find the information they need.
How does Deskhero keep the knowledge base current?
Deskhero uses its website scraping feature to automatically scrape new information from your company's website and add it to the knowledge base.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows you to seamlessly integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of SUVs and 4x4s industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
