BearingsPlus receives a high volume of technical queries from customers daily. Using Deskhero's advanced AI capabilities, these queries are automatically sorted into structured data lists and assigned to the appropriate user groups. This allows the BearingsPlus support team to efficiently manage tickets and respond to customers in a timely manner.
The AI capabilities of Deskhero also enhance the search functionality of BearingsPlus's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, the AI can find relevant content to generate suggested replies. This significantly reduces the time spent by support staff searching for information and drafting responses.
Deskhero's AI also improves the accuracy of responses. By analyzing past tickets and knowledge base articles, the AI can suggest the most relevant and accurate information to include in responses. This not only improves customer satisfaction but also reduces the number of follow-up queries.
Deskhero's custom fields and custom email domains allow BearingsPlus to personalize their customer support. Customers receive responses from a BearingsPlus email domain, and the custom fields allow for personalized greetings and sign-offs. This enhances the customer experience and promotes brand loyalty.
Finally, the REST API provided by Deskhero allows BearingsPlus to integrate their customer support system with other business systems. This ensures a seamless flow of information and further enhances the efficiency of their customer support.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI improves efficiency by automatically sorting queries, suggesting relevant responses, and enhancing the search functionality of the knowledge base. This reduces the time spent managing tickets and drafting responses.
How does Deskhero's AI improve the accuracy of responses?
By analyzing past tickets and knowledge base articles, Deskhero's AI can suggest the most relevant and accurate information to include in responses. This reduces the number of follow-up queries and improves customer satisfaction.
Can Deskhero be integrated with other business systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other business systems. This ensures a seamless flow of information and further enhances the efficiency of customer support.
* This article provides an example of how a fictive company in the Manufacture of Tapered Roller Bearings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
