RollerTech receives thousands of customer queries every day. Managing these queries manually was a daunting task. With Deskhero, these queries are now automatically sorted into structured data lists based on their nature and urgency. The AI capabilities of Deskhero also assign these tickets to the appropriate user groups, ensuring quick and efficient resolution.
Deskhero's AI capabilities also play a crucial role in generating responses to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI suggests the most relevant content for responses. This has significantly reduced the time taken to draft responses and improved the accuracy of the information provided to customers.
The search functionality of RollerTech's knowledge base has also been enhanced by Deskhero's AI. The AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This has made it easier for the support staff to find the information they need to resolve customer queries.
Deskhero's custom fields and custom email domains have allowed RollerTech to personalize their customer support. Customers now receive responses from a RollerTech email domain, and the custom fields allow for personalized greetings and sign-offs. This has improved the customer experience and increased brand loyalty.
Finally, the REST API provided by Deskhero has allowed RollerTech to integrate their customer support system with other business systems. This has ensured a seamless flow of information and further improved the efficiency of their customer support.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI automatically sorts customer queries into structured data lists based on their nature and urgency. It also assigns these tickets to the appropriate user groups, ensuring quick and efficient resolution.
How does Deskhero's AI improve the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This makes it easier for the support staff to find the information they need to resolve customer queries.
Can Deskhero's customer support system be integrated with other business systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other business systems. This ensures a seamless flow of information and further improves the efficiency of customer support.
* This article provides an example of how a fictive company in the Manufacture of Tapered Roller Bearings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
