TapNThread Manufacturing receives a high volume of customer support tickets daily. Managing these tickets manually was a daunting task. With Deskhero's AI-powered ticket management system, the company can now automatically categorize and assign tickets, significantly reducing response times.
The company also leverages Deskhero's AI to improve its knowledge base. The platform generates articles from uploaded files like manuals and policies, providing customers with easy access to crucial information. This has not only reduced the number of support tickets but also improved the overall customer experience.
Deskhero's website scraping feature allows TapNThread Manufacturing to keep its knowledge base current. The platform scans the company's website for new information and updates the knowledge base accordingly. This ensures that customers always have access to the most recent information.
Deskhero's comprehensive search bar, powered by AI, makes finding relevant information effortless. It uses OpenAI Embeddings to enhance search results, ensuring that customers find exactly what they're looking for in no time.
Finally, TapNThread Manufacturing uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage Deskhero's advanced AI capabilities without disrupting its current workflows.
How does Deskhero's AI help manage support tickets at TapNThread Manufacturing?
Deskhero's AI categorizes and assigns incoming tickets automatically, reducing manual effort and improving response times. It also suggests potential responses using OpenAI Embeddings, making it easier for the support team to handle queries.
How does TapNThread Manufacturing use Deskhero to enhance its knowledge base?
TapNThread Manufacturing uses Deskhero's AI to generate articles from uploaded files like manuals and policies. The platform also uses its website scraping feature to keep the knowledge base up-to-date with the latest information from the company's website.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It analyzes the user's query and finds the most relevant information, making it easier for customers to find what they're looking for.
* This article provides an example of how a fictive company in the Manufacture of tapping and threading machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
