ThreadTech Solutions receives numerous customer support tickets each day. Prior to using Deskhero, the company struggled to manage these tickets efficiently. Now, with Deskhero's AI-powered ticket management system, the company can categorize and assign tickets automatically, reducing manual effort and improving response times.
The company also uses Deskhero's AI to enhance its knowledge base. The platform generates articles from uploaded files like manuals and policies, providing customers with easy access to important information. This has reduced the number of support tickets and improved customer satisfaction.
With Deskhero's website scraping feature, ThreadTech Solutions can keep its knowledge base current. The platform scans the company's website for new information and updates the knowledge base accordingly. This ensures that customers always have access to the most recent information.
Deskhero's AI-powered search bar has made finding relevant information much easier for customers. It uses OpenAI Embeddings to enhance search results, ensuring that customers find exactly what they need quickly and easily.
ThreadTech Solutions has also integrated Deskhero with its existing systems using the platform's REST API. This allows the company to leverage Deskhero's advanced AI capabilities without disrupting its current workflows.
How does Deskhero's AI help manage support tickets at ThreadTech Solutions?
Deskhero's AI categorizes and assigns incoming tickets automatically, reducing manual effort and improving response times. It also suggests potential responses using OpenAI Embeddings, making it easier for the support team to handle queries.
How does ThreadTech Solutions use Deskhero to enhance its knowledge base?
ThreadTech Solutions uses Deskhero's AI to generate articles from uploaded files like manuals and policies. The platform also uses its website scraping feature to keep the knowledge base up-to-date with the latest information from the company's website.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It analyzes the user's query and finds the most relevant information, making it easier for customers to find what they're looking for.
* This article provides an example of how a fictive company in the Manufacture of tapping and threading machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
