AquaFlow Manufacturing receives hundreds of customer queries daily, ranging from installation support to warranty claims. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero, they implemented an AI-powered ticket management system that automatically categorizes and prioritizes tickets based on their urgency and content.
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature enabled AquaFlow to provide quick and accurate responses to customer queries by suggesting replies based on relevant content.
Deskhero's custom fields and structured data lists allowed AquaFlow to organize customer information efficiently. The AI-enhanced search bar made it easy for the support team to find specific customer data or past tickets, improving their problem-solving speed.
The AI-powered knowledge base auto-generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This feature significantly reduced the time spent on creating and updating the knowledge base, allowing the support team to focus more on resolving customer issues.
AquaFlow also utilized Deskhero's REST API to integrate the platform with their existing CRM and ERP systems, creating a unified platform for all customer-related activities. This integration further enhanced the efficiency of their customer support operations.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to customer queries. This feature significantly reduces the time spent on crafting responses, thereby improving response times.
How does Deskhero help in organizing customer information?
Deskhero provides features like custom fields and structured data lists that allow efficient organization of customer information. Its AI-enhanced search bar makes it easy to find specific customer data or past tickets.
Can Deskhero integrate with other business systems?
Yes, Deskhero provides a REST API that allows it to integrate with other business systems like CRM and ERP, creating a unified platform for all customer-related activities.
* This article provides an example of how a fictive company in the Manufacture of taps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
