TapMaster Inc. had a vast knowledge base that was manually managed. The process was laborious and often resulted in outdated information. With Deskhero, they automated their knowledge base management using AI, ensuring up-to-date and accurate information at all times.
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature not only saved time but also ensured that the knowledge base was always updated with the latest information.
The AI-powered search bar in Deskhero uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to enhance search results. This feature made it easier for the support team to find relevant information quickly, thereby improving their efficiency.
TapMaster also used Deskhero's user groups feature to create specialized teams for different types of customer queries. The AI capabilities of Deskhero helped these teams by suggesting replies based on relevant content, improving their problem-solving speed.
By integrating Deskhero with their existing systems using the REST API, TapMaster created a unified platform for all customer-related activities. This integration further enhanced the efficiency of their customer support operations.
How does Deskhero's AI capabilities automate knowledge base management?
Deskhero's AI capabilities can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature automates the process of creating and updating the knowledge base.
How does Deskhero enhance search results?
Deskhero's AI-powered search bar uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to enhance search results. This feature makes it easier to find relevant information quickly.
Can Deskhero create specialized teams for different types of customer queries?
Yes, Deskhero's user groups feature allows the creation of specialized teams for different types of customer queries. Its AI capabilities can assist these teams by suggesting replies based on relevant content.
* This article provides an example of how a fictive company in the Manufacture of taps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
