FaucetCraft Ltd. was struggling with managing a high volume of customer queries daily. The manual process was inefficient and often led to delayed responses. With Deskhero, they implemented an AI-powered ticket management system that automatically categorizes and prioritizes tickets based on their urgency and content.
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature enabled FaucetCraft to provide quick and accurate responses to customer queries by suggesting replies based on relevant content.
The kanban board feature of Deskhero provided a visual overview of all the tickets, making it easier for the support team to manage and track them. The AI-enhanced search bar made it easy for the support team to find specific customer data or past tickets, improving their problem-solving speed.
FaucetCraft also utilized Deskhero's custom email domains feature to maintain a professional image in their customer communications. The AI capabilities of Deskhero helped in crafting professional and accurate responses, enhancing their brand image.
By integrating Deskhero with their existing systems using the REST API, FaucetCraft created a unified platform for all customer-related activities. This integration further enhanced the efficiency of their customer support operations.
How does Deskhero's AI capabilities streamline ticket management?
Deskhero's AI capabilities use OpenAI embeddings from previous tickets, knowledge base articles, and other resources to automatically categorize and prioritize tickets. This feature streamlines the ticket management process and improves response times.
How does Deskhero help in maintaining a professional image in customer communications?
Deskhero provides a custom email domains feature that allows businesses to maintain a professional image in their customer communications. Its AI capabilities assist in crafting professional and accurate responses.
Can Deskhero integrate with other business systems?
Yes, Deskhero provides a REST API that allows it to integrate with other business systems like CRM and ERP, creating a unified platform for all customer-related activities.
* This article provides an example of how a fictive company in the Manufacture of taps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
