TechGlass Innovations offers a wide range of products, resulting in diverse customer queries. Managing these queries efficiently was a challenge until they adopted Deskhero. The platform's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content quickly.
The AI-powered solution also generates suggested replies based on the information gathered, reducing the time spent by the customer support team in crafting responses. This feature has significantly improved the productivity of the team, allowing them to handle more customer queries in less time.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the customer support team to find relevant information from the vast data pool. The search results are enhanced by the AI, making them more accurate and relevant.
The REST API provided by Deskhero has enabled TechGlass Innovations to integrate the platform with their existing systems seamlessly. This integration has further streamlined the workflow of the customer support team.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support services of TechGlass Innovations, making them more efficient and effective.
How has Deskhero improved the productivity of the customer support team?
Deskhero's AI capabilities suggest replies based on the information gathered from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature reduces the time spent by the customer support team in crafting responses, thereby improving their productivity.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI. It searches through the vast data pool, including previous tickets, knowledge base articles, uploaded files, and scraped website data, to find relevant information. The search results are enhanced by the AI, making them more accurate and relevant.
What is the role of the REST API in Deskhero?
The REST API provided by Deskhero allows companies to integrate the platform with their existing systems. This integration streamlines the workflow of the customer support team.
* This article provides an example of how a fictive company in the Manufacture of Technical Glassware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
